FAQ

  • How do I use Aqua Excellent in a new bath?

    Please ensure your (new or used) spa is clean at all times. Use Aqua Excellent Spa cleaner to achieve this.


     In order to keep the residual and/or test water of a new spa from contaminating the water, please clean your spa as described below: 


    • Fill your spa with tap water. 

    • Add 0.5 litres of Aqua Excellent Spacleaner to the spa’s water. 

    • Ensure all jets are opened and let the pumps run at maximum power for 15 minutes. 

    • Leave the water in the spa overnight. 

    • Repeat step 2. 

    • Drain the water and rinse the spa with clean tap water. Then also drain the rinsing water. 

    • Fill your spa with clean tap water and install a (new) clean filter. 

    • Ensure the pH value is between 7.2 and 7.4. 

    • Place the chlorine dispenser with chlorine tablet onto the filter and heat your spa up to the requested temperature (38°C). 

    • Start the Aqua Excellent All-In-One water treatment as specified in the respective instructions. 

    • Start at step b the night before the water is being exchanged (each three months).


    Tip: check your spa water’s pH value each three weeks.

  • How do I use Aqua Excellent in a used bath?

    Please ensure your (new or used) spa is clean at all times. Use Aqua Excellent Spa cleaner to achieve this.


    • Add 0.5 litres of Aqua Excellent Spacleaner to the spa’s water the night before the water is being exchanged. 

    • Ensure all jets are opened and let the pumps run at maximum power for 15 minutes. 

    • Leave the water in the spa overnight. 

    • Repeat step 1. 

    • Drain the water and rinse the spa with clean tap water. Then also drain the rinsing water. 

    • Remove the filter and clean it using Aqua Excellent Filter Cleaner*. 

    • Fill your spa with clean tap water and install a (new) clean filter. 

    • Ensure the pH value is between 7.2 and 7. 

    • Place the chlorine dispenser with chlorine tablet onto the filter and heat your spa up to the requested temperature (38°C). 

    • Start the Aqua Excellent All-In-One water treatment as specified in the respective instructions. 

    • Start at step a the night before the water is being exchanged (each three months).


    Tip: check your spa water’s pH value each three weeks.

  • How to use the Filter Cleaner

    Take the filter out of your spa filter housing. Put two scoops of filter cleaner onto the filter. Place the filter into a bucket or a filter cleaner tube. Fill the bucket with 10 liters of hot water. Leave the filter in there for 1 to 1,5 hour(s). (Turn the filter around every once in a while). Rinse the filter in a water jet and reinstall it in the spa.

  • How frequently will I have to exchange the bath water?

    Please exchange your bath water each three months.

  • What can I use the used bath water for?

    You might water your garden with the used bath water. Aqua Excellent is an eco-friendly and bio-degradeable water treatment product.

  • How often and how do I have to clean the filter?

    Please clean the filter once a week. Use Aqua Excellent Filter Cleaner and proceed as described below:


    • Sprinkle two spoons full of Excellent Filter Cleaner over the filter. 

    • Place the filter into a bucket. • Fill the bucket with hot water. 

    • Let the filter soak in there for one to one and a half hours (turn the filter repeatedly).

    • Rinse the filter using a jet of water and reinstall it in the spa

  • What if I overdose Aqua Excellent?

    It won’t harm your bath if you use more Aqua Excellent than indicated in the dosing chart.

  • Why do I need chlorine tablets?

    Aqua Excellent is a unique product that clears off and “encloses” possible biofilms. In your bath, the water is circulating above the filter. The chlorine tablet contained by the dispenser on your filter unit facilitates exactly the amount of chlorine being released to eliminate the “enclosed” biofilm.

  • What do I have to do if my water turns turbid after Aqua Excellent was being used?

    Turbidity indicates that Aqua Excellent works as intended. Aqua Excellent cleans piping and surfaces by counteracting possible biofilms and limescale deposits.  As a result, the water turns turbid. It is reasonable to clean the filter on three consecutive days using Aqua Excellent Filter Cleaner. This process might take up to maximum two weeks. We recommend cleaning your spa with Spa Cleaner before you start using Aqua Excellent.

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